If the delivered item is damaged due to transportation issues, WorldShopping will inquire with the shipping company on your behalf to determine whether compensation is available.
*Excluding ePacket Light.
To proceed, please provide the following information:
■ Please send us the following 3 images to confirm the damaged condition.
Please send us an images of the outside of the packing box.
We will check the outer box for damage.
Please send us an images of the inside of the packing box with the box opened.
We will check to see if there is any lack of cushioning material or inadequate packaging.
Please send us an images of the entire product as well as a close-up of the damaged part.
We will confirm the extent and condition of the damage.
Please make sure to keep the cardboard, cushioning materials, tags, and all other packaging in the same condition as when you received them.
Please contact us from the inquiry with details.
Contact Us
Please include your package tracking number in your inquiry so we can locate your package more efficiently.
■WorldShopping will apply for compensation after confirming the situation, and will refund the customer once the shipping company has compensated for the actual loss of the declared amount of items.
*Please note that for EMS and Small Packet, customers will need to apply for a "Damage Report" at their local post office.
Please contact us first.