If login fails, the password may be incorrect, or member registration may not be complete. Check and respond using the following steps.
If member registration is not complete
If the following error message appears on the login screen, member registration may not yet be complete.
"Your email address or password may be incorrect, or you may not be registered yet. Please use password reset or new registration."
To complete member registration, you need to click the link in the verification email that arrives at the time of registration.
Check the verification email
Look for the verification email with the subject "Please complete your WorldShopping email verification." Press the "Click to complete verification" button in the email to complete member registration.
If you cannot find the verification email
- Check whether it has been sorted into the spam folder
- Check your spam settings so that you can receive the "@worldshopping.global" domain
- If the verification email has not arrived, or the link's validity period (24 hours) has expired, please register for an account again
→ What You Can Do with a Membership Account and How to Register
If you do not know or have forgotten your password
Reissue your password using the following steps.
- Access the password reissue page
Password reissue page:
https://my.worldshopping.global/#/forgot-password - Enter your registered email address
- Follow the instructions in the email you receive to carry out the reissue procedure
- Set a new password (you cannot set the same password as before)
- Try logging in again
Note: If the email does not arrive, check whether it has been classified into the spam folder. Also, the email address you entered may be incorrect, so check it again.
If the browser is the cause
Deleting the browser's cache and cookies may make it possible to log in. After deleting them, try logging in again.
Note: How to delete the cache and cookies differs depending on the browser you use. Search for your browser name and "clear cache."
If the internet connection is the cause
If the internet connection is unstable, you may not be able to log in. Check your connection status and try logging in again in a stable network environment.
If you still cannot log in after trying the above
Contact WorldShopping customer support via the Contact Form.
When you contact us, please provide the following information. This allows us to check more smoothly.
- Registered email address
- The device, OS, and web browser you use