If WorldShopping could not complete the proxy purchase of a product, the amount is refunded to the payment method you used at the first payment. If an order contains multiple items and only some of them cannot be purchased through our proxy purchasing service, WorldShopping will proceed with purchasing the eligible items and cancel the items that cannot be purchased.
Handling when proxy purchasing could not be completed
The handling differs depending on the situation of the products that could not be proxy purchased.
When none of the products can be proxy purchased
WorldShopping cancels the order and notifies you by email.
When only some items in your order cannot be purchased through our proxy purchasing service
WorldShopping proceeds with proxy purchasing only the products it can buy and cancels the products it cannot buy. WorldShopping notifies you by email about the canceled products.
Costs eligible for refund
The range of costs refunded differs depending on the cancellation situation.
When all products are canceled
The full amount you paid at the first payment is refunded.
- Product price
- Shipping fee to WorldShopping warehouse
- Proxy purchasing fee
When only some products are canceled
For the canceled products, the following costs are refunded.
- The price of the canceled products
- The proxy purchasing fee for the canceled products (10% of the product price)
Flow of the refund
The refund is carried out in the following flow.
- WorldShopping cancels the order (or the relevant products) and notifies you by email
- WorldShopping carries out the refund procedure (within 3 business days of the order cancellation)
- The refund is reflected in your payment method (the time varies depending on the payment method)
Time until the refund is reflected
WorldShopping carries out the refund procedure within 3 business days of the order cancellation. However, the time until the refund is actually reflected in your payment method varies depending on each payment method. Please wait until the refund is complete.