Why Was My Order Canceled?

You can check the reason WorldShopping canceled your order on the Order Details page.

Main reasons for cancellation

The main reasons WorldShopping cancels an order are as follows.

• When the product is out of stock or discontinued at the shop
• When the product cannot be proxy purchased, such as a prohibited item
• When the product cannot be shipped to the destination country
• When the shop does not accept the order
• Other cases where WorldShopping judges that proxy purchasing is difficult

For detailed conditions, see the following.

→ Can I Cancel My Order? – Eligibility and Timing

How to check the cancellation reason

Access the Order Details page to check the cancellation reason.

1. Check the notification email that arrived from WorldShopping
2. Click the link to the Order Details page written in the email body (if you are a registered member, you can also access the Order Details page for the relevant order from My Page)
3. You can check the cancellation reason on the Order Details page

Refunds in the case of cancellation

If your order is canceled by WorldShopping, a refund is issued to the payment method you used at the first payment.

For details, see the following.

→ Refunds for Items That Could Not Be Purchased Through Our Proxy Purchasing Service