Returns or exchanges for your own convenience are not possible. However, in the case where the product you received has a problem such as a defect, damage, or a missing item, please reach out to WorldShopping customer support.
Why returns and exchanges are not possible
WorldShopping is a proxy purchasing service. WorldShopping purchases the product from the shop on your behalf and handles international shipping.
Returns or exchanges for your own convenience (it differed from the image, the size did not fit, etc.) are not accepted, regardless of the shop's policy. Before ordering, please be sure to carefully check the contents and amount of the product.
When the product you received has a problem
If the product you received has a problem, check the applicable item below. Each article explains the procedure for handling it.
| Type of problem | Detailed handling method |
|---|---|
| The product you received is broken | → If the Received Item Is Damaged |
| Part of the product you received is missing | → If Part of the Received Item Is Missing |
| A product different from your order arrived | → If an Incorrect Item Is Received |
| A defective product arrived | → If a Defective Item Is Received |
If the above does not resolve the issue, contact WorldShopping customer support via the Contact Form.