If the product received was damaged due to an issue during transit, WorldShopping will verify on the customer's behalf whether compensation from the Shipping carrier is possible. Please prepare the following information and contact us via the Contact Form.
Important: For compensation processing, please do not discard the cardboard box, cushioning material, tags, etc., and keep them in the same condition as when they arrived.
What to prepare before contacting us
To check the damage status, the following three types of images are required:
1. Image of the outside of the packing box
This is used to check whether there is any damage to the outer box.
2. Image of the inside of the packing box with the box opened
This is used to check for any insufficient cushioning material or packing defects.
Please return the items as close as possible to their original packing condition upon arrival before taking the photo.
3. Image showing the entire product and the damaged area
This is used to check the extent and condition of the damage.
How to contact us
Please prepare the above images and contact WorldShopping Customer Support via the Contact Form. When contacting us, please provide the following details to ensure a smoother confirmation process:
- The name and quantity of the damaged products
- Order number (the number starting with "O-")
*If the order number is unknown, please provide the tracking number.
For the shipping methods eligible for compensation, the compensation amount, and the flow of the compensation application, please refer to the following.
→ About compensation — international shipping insurance and carrier compensation