If a product different from the order arrives, WorldShopping will verify the situation. Please contact us via the Contact Form.
Important: For situation verification, please do not discard the received product, the cardboard box, cushioning material, tags, etc.; please keep them in the same condition as upon arrival.
How to contact us
Please contact WorldShopping Customer Support via the Contact Form. When contacting us, please provide the following details to ensure a smoother confirmation process:
- The name of the ordered product and the name of the product that actually arrived
- Details regarding the difference (specific points of difference, such as a different color, a different size, or a completely different product)
- Order number (the number starting with "O-")
*If the order number is unknown, please provide the tracking number.
Flow of handling
The handling when a product different from the order arrives follows the flow below:
- WorldShopping will verify the situation.
- After verification, WorldShopping will provide instructions about how to return the product and about the subsequent steps, such as resending the correct product or issuing a refund.
Notes
- For situation verification, please keep the entire product received, the packing materials, the box, etc.
- Until the verification is complete, please refrain from using or opening the product.