If a defective product arrives, WorldShopping will verify the situation. Please contact us via the Contact Form.
Important: For situation verification, please do not discard the received product, the cardboard box, cushioning material, tags, etc.; please keep them in the same condition as upon arrival.
How to contact us
Please contact WorldShopping Customer Support via the Contact Form. When contacting us, please provide the following details to ensure a smoother confirmation process:
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Order number (the number starting with "O-")
*If the order number is unknown, please provide the tracking number.
- The name of the defective product
- Details regarding the defect (specific location and nature of the defect)
- Photographs of the defective area
About storage of the received item and packing materials
Please keep all products deemed defective, as well as the packing materials and boxes from when they arrived. These items may be required for situation verification.
Until the verification is complete, please refrain from using the product.
Shipping fees for returns and reshipments
Because WorldShopping is a proxy purchasing service, any shipping fees incurred for returning or resending defective items will, in principle, be borne by the customer.
The procedure for returns and exchanges varies depending on the policies of the shop or manufacturer that sold the product. WorldShopping will verify the details with the shop and provide instructions on how the matter will be handled.