If part of the product received is missing, WorldShopping will verify the situation. Please prepare the following information and contact us via the Contact Form.
Important: For compensation processing, please do not discard the cardboard box, cushioning material, tags, etc., and keep them in the same condition as when they arrived.
Causes of a shortage
A product shortage may occur due to one of the following reasons:
- An accidental omission during packing at the WorldShopping warehouse
- Loss caused by an issue during transit
If the shortage is due to an issue during transit, the shipment may be eligible for compensation. WorldShopping will handle the compensation process with the Shipping carrier on the customer's behalf.
If the shortage is due to an omission at the WorldShopping warehouse, WorldShopping will verify the details and provide instructions on how the matter will be resolved.
What to prepare before contacting us
To check the shortage status, the following three types of images are required:
1. Image of the outside of the packing box
This is used to check whether there is any damage to the outer box.
2. Image of the inside of the packing box with the box opened
This is used to check the packing condition and the circumstances under which the shortage occurred.
Please return the items as close as possible to their original packing condition upon arrival before taking the photo.
3. Image showing all products received
This is used to verify the arrived items against the order details.
How to contact us
Please prepare the above images and contact WorldShopping Customer Support via the Contact Form. When contacting us, please provide the following details to ensure a smoother confirmation process:
- The name and quantity of the missing products
- Order number (the number starting with "O-")
*If the order number is unknown, please provide the tracking number.
For the shipping methods eligible for compensation, the compensation amount, and the flow of the compensation application, please refer to the following.
→ About compensation — international shipping insurance and carrier compensation
Notes
- Since these items will be required for compensation processing, please do not discard the cardboard box, cushioning material, tags, etc., and keep them in the same condition as when they arrived.
- Please contact us via the Contact Form first.