If you cannot add a product to the WorldShopping cart properly, please report the problem using the "Report a display problem" button on the cart screen. Clicking this button opens the “Inquiry Form” with the information of the page where the problem occurs automatically filled in.
Reporting with the "Report a display problem" button
There is a "Report a display problem" button at the bottom of WorldShopping cart screen. When you click this button, the Inquiry Form will open. The URL and details of the page where the problem occurs are automatically filled in, so you do not need to manually copy the URL.
When the form opens, please enter the following details and submit.
| Item | What to enter |
|---|---|
| Email address (Required) | Enter your email address |
| Name (Required) | Enter your name |
| Inquiry language (Required) | Select the language you wish to use for your inquiry |
| Inquiry details | In addition to the automatically generated content, please describe the specific issue you are experiencing |
※ The subject line and inquiry category are filled in automatically. You do not need to change them.
If the cart screen does not open
If the WorldShopping cart is not displayed at all and the "Report a display problem" button cannot be accessed, please contact WorldShopping customer support directly through the Contact Form.
When you contact us, please include the following details so that we can investigate the issue more smoothly:
- The specific screen and step where the error occurred
- The device you are using (e.g., PC, smartphone, etc.)
- The OS version you are using (e.g., Windows, macOS, iOS, Android, etc.)
- The web browser you are using (e.g., Google Chrome, Safari, Firefox, etc.)