Once an item arrives at the WorldShopping warehouse, the process proceeds in the following order:
- WorldShopping inspects the item
- WorldShopping calculates the international shipping fee
- The customer completes the second payment (international shipping fee)
- WorldShopping ships the item to the destination country
Once the Second payment is completed, WorldShopping ships the item to the destination country.
Overall flow
Step 1 — The ordered item arrives at the WorldShopping warehouse
Upon receiving the customer's order, WorldShopping purchases the item from the shop. The purchased item is delivered to the WorldShopping warehouse.
Delivery to the warehouse usually takes about 3 to 6 days. It may take longer depending on the shop's stock status and shipping arrangements.
Whether the item has arrived at the warehouse can be checked on the Order Detail Page under progress status. When "Arrived at JP warehouse" is displayed, the item has arrived at the WorldShopping warehouse.
Step 2 — WorldShopping inspects the received item
Once the item arrives at the warehouse, WorldShopping checks its appearance and quantity.
The inspection covers external damage or scratches, quantity discrepancies, and matching of size and color. Operation testing and product quality guarantees are not performed.
If any issue is found during the inspection, WorldShopping will contact the customer.
Step 3 — WorldShopping calculates the international shipping fee
After the inspection, WorldShopping calculates the international shipping fee based on the item's weight, size, and destination country.
At this stage, the available shipping methods that can be selected are also determined.
For details on how the International shipping fee is determined, please refer to the following:
→ How the international shipping fee is determined
Step 4・5 — The customer completes the Second payment (international shipping fee)
Once the International shipping fee is confirmed, WorldShopping sends an international shipping fee notification email. Please open the Order Detail Page from the URL in the email to complete the Second payment (registered members can also open it from Order History on My Page).
The payment deadline is 40 days from the date the notification email is sent. If the deadline passes, ownership of the item is considered abandoned, and WorldShopping may dispose of the item.
For details on the storage period, please refer to the following:
→ About the item storage period
For details on the Second payment, please refer to the following:
→ Billing timing of the 2nd payment (international shipping fee)
Step 6 — WorldShopping ships the item to the destination country
Once the Second payment is completed, WorldShopping ships the item to the destination country on the next business day (Japan time).
After shipment, WorldShopping will notify the customer of the tracking number via the shipping completion email. Registered members can also check the tracking number on My Page.
For details on delivery days and tracking numbers, please refer to the following: